Frequently Asked Questions
About Carbon
What is Carbon?
What makes Carbon unique?
Carbon stands apart for:
- Iconic, design-led jewelry.
- First-of-its-kind lab-grown Polki in Gujarat.
- Larger, superior-quality stones.
- Master craftsmanship and unmatched finish.
- Exceptional service with lifetime assurance and highest buy-back value.
What are Carbon’s signature collections?
Vows · Legacy · Hues · Essentials · Men
Five worlds, each shaped by a defining virtue of the Maison.
Jewellery & Craftsmanship
Do you offer bespoke jewellery?
Is Carbon jewellery certified?
How is Carbon jewellery crafted?
Are there limited-edition pieces?
Do you assist with styling?
Lab-Grown Diamonds
Are lab-grown diamonds real?
Absolutely. They share the same chemical structure, brilliance and durability as mined diamonds; differing only in origin.
Do lab-grown diamonds retain their brilliance?
Yes. Their shine is everlasting, just like natural diamonds.
Why are they more accessible?
Their creation does not involve costly mining, making them sustainable and value-efficient without compromising beauty.
Do you offer coloured or custom-cut diamonds?
Yes. Carbon provides a wide range of cuts, sizes and colours, including bespoke shapes.
Can lab-grown diamonds be used for Polki?
Yes, Carbon pioneered lab-grown Polki, blending uncut brilliance with traditional craftsmanship.
Purchasing & Payments
Carbon jewellery is available at our flagship boutiques in Ahmedabad, Jamnagar and Delhi NCR, with more locations to come.
High-value pieces are best experienced in person, though online requests and virtual consultations are available.
We accept all major payment methods and offer a lifetime exchange guarantee.
Does Carbon have a return or exchange policy?
Yes. Carbon offers a Lifetime Exchange Guarantee and the highest buyback value in the industry, ensuring complete peace of mind.
Carbon Experience
Visiting Carbon is an immersive experience; with private viewings, bridal consultations, at-home appointments, and personalized guidance.
Appointments are encouraged for the most tailored experience.
Care & After-Sales
We offer lifetime cleaning, polishing, inspections, repairs, resizing, upgrades and more; ensuring your jewels remain radiant for generations.
Does Carbon have a return or exchange policy?
Yes. Carbon offers a Lifetime Exchange Guarantee and the highest buyback value in the industry, ensuring complete reassurance with every purchase.
How do I care for my Carbon jewellery?
Treat your Carbon pieces with the same intention with which they were crafted.
- Apply lotions, perfumes and sprays before wearing your jewellery.
- After use, gently wipe each piece with a soft cotton cloth.
- Avoid exposing jewellery to chores, swimming or exercise.
- Store your jewels in their original box or the special packaging designed for delicate Polki pieces.
A little care preserves a lifetime of brilliance.
Gifting & Special Occasions
Sustainability & Ethics
- At Carbon, ethical luxury is foundational.
- Our lab-grown diamonds and gemstones eliminate mining-related impact, offering complete transparency and peace of mind.
- We also recycle gold and diamonds, transforming heirlooms into new creations.